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Opening your washer after a cycle only to find that your clothes are still soaking wet is a common indication that your machine isn’t draining properly. Let’s explore some of the key culprits behind drainage issues, and what can be done to resolve them.


A kink or clog in your washing machine’s drain hose could be interfering with water flow and preventing your machine from draining properly. To inspect the drain hose, turn off the power to the washer, disconnect the hose (have a bucket ready to catch any water), and check the hose for damage or obstructions. If the hose is clogged, take it outside and use a garden hose to clear out the blockage.


A clogged pump could also be causing drainage issues. Your washer’s pump is usually located behind a panel in the front or back of the machine. To clean the pump, remove the panel and detach the pump. Take out the screen and rinse it thoroughly. Inspect the pump. If you notice cracks or tears, replace the pump.


Water remaining in the tub after a cycle could also indicate a clogged drain. You may be able to clear the blockage yourself by running a plumber’s snake through the drain opening. Remember to check all pockets and remove small items before loading clothing into your machine, as these objects can get caught in the drain or other areas, causing drainage issues.


If you have a top-load washer, a faulty lid switch could be stopping your machine from advancing to the drain or spin cycle. Located under the lid of the washer, the lid switch detects whether the lid is closed. If the lid switch fails, your washer won’t drain. To test if the lid switch is functioning correctly, press the switch down with your finger and listen for a click. If you don’t hear a clicking sound or if the ‘lid closed’ light doesn’t turn on (depending on your model), replace the switch.


Still experiencing drainage problems? GE Appliances Factory Service is here to help. Whether repairs are required or a replacement part is needed, our factory-trained technicians are well-equipped to efficiently pinpoint, diagnose, and resolve the issue—often in a single visit.* Book an appointment online now.

*GE Appliances technicians carry an extensive parts inventory on their service trucks. In the event a part is not available on the service truck, a follow-up service call may be required.
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